Terms & Conditions
The below terms & condition that we “Halla Portal” www.hallaportal.ae represent become effective for all users
Rates include applicable hotel taxes. Tourist/local/city taxes which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown in Remarks and on the voucher.
Some hotels, particularly in Europe, USA & UAE do charge a resort fee which must be paid to the hotel directly. Halla Portal is not responsible for resort fee charges and have no control over their implementation.
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Halla Portal reserve the right to update room rates displayed on the website depending on any market fluctuations.
Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.
Local Market Rates
Not all of the hotel rates are displayed on the Halla Portal website are applicable for the local market where these hotels exist. In addition some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice.
You agree that passenger nationality declaration is mandatory and must be determined by selecting Client Nationality at the time of booking.
This information must be in accordance with the passenger passport. False declaration of passenger nationality may cause consequences for which we cannot be held liable. If you do not change Client Nationality, Agency Nationality will be taken as passenger nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by the agency towards your customers or to us in full.
Hotel Information and Facilities
Hotel star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. For example a 5* Bangkok hotel will not be the same as a 5* London hotel. Halla Portal are not responsible for the hotel categories and star ratings as these have been provided to us and accepted in good faith.
Photographs and Maps are provided for information purposes only. While Halla Portal strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you view the hotel website or contact the hotel directly to obtain the most recent photographs, complete information and location directions.
Cancellation
The cancellation policies of each reservation made with Halla Portal will be available on the website prior confirming the booking and these policies are 100% accepted by the client when confirming them. All requests to modify and/or exonerate the already confirmed reservations are not guaranteed.
During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as Halla Portal are notified.
Any booking which offers free nights or early booking savings are liable to certain restrictions which we will inform you about as soon as Halla Portal are notified. Generally these restrictions are; No name changes and no extension or reduction of nights. If you have booked a stay that includes 1 night free and your client decides to cancel- The free night will not be refunded because this is free.
Any reservation, service or last minute product is 100% NON-REFUNDABLE regardless of the policy of individual cancellation published or not published.
Refunds will be done only through the Original Mode of Payment.
Complaints
Any complaint which cannot be resolved at the hotel must be notified to us by email with the subject message 'Complaint'. All complaints must be notified to us within 15 days of the check-out date,
A copy of the complaint must also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by Halla Portal to the relevant party.
The Provider shall use its reasonable commercial endeavors to ensure the data provided in the System is accurate and updated however the information provided in the System has been sourced in good faith.
The Provider cannot guarantee that it is completely free of mistakes or omissions. We obtain as accurate information available from the service providers.
For any technical error of the Provider, the provider will inform the client’s customer service center in the best terms and conditions to solve the problem.
Incidentals and Additional Charges Made By the Hotel
Halla Portal has no control over any extra charges that a hotel may decide to their implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote etc... Any such charges must be paid direct to the hotel and Halla Portal cannot be held responsible for any incidental charges passed on by the hotel. Likewise Halla Portal has no control over any fees that a hotel may pass on for luggage storage, Sauna, spa and swimming pool use, car parking fees etc.
During the festive season, essentially Christmas and the New Year, there are hotels which impose a compulsory gala and guests must pay any supplement for the gala dinner. Our company is not always informed about Gala dinner supplements and Halla Portal cannot be held responsible for any gala supplements passed on by the hotel.
Important
Halla Portal reserve the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions which have been entered by an hotelier or local agent. In the event of a price error and/or omission, we will offer you the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability we will offer you a suitable alternate hotel.
Please note that nightly room rates might increase after a confirmed amendment even if you decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date.
Payments
We accept payments online using Visa and MasterCard credit/debit On AED & Amex card in USD.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the UAE “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
’We are not dealing with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’ – This means you will not provide services to OFAC and sanctioned countries.
Each service client will choose will approve first on price and this terms before paying any amount as every service will be with different rates between 1$ up to 500,000 $ upon client requests
Account Validity
The Account after Registration is Valid for Lifetime and User is responsible for maintaining the confidentiality of his account
Delivery & Receiving Service
Once customer finish his registration automatically will receive his confirmation e-mail on the e-mail he enter on registration form and customer service team will activated after they review his details and the payment and by that he will be received the service that he paid for the amount within 24 Hours from the date he pay the amount If he was making booking through his account he will receive automatically the voucher “ confirmation “ for his booking and also the invoice and will be available in his account “ booking area “ and his e-mail keep it note that Account after Registration is Valid for Lifetime
Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
When a booking has been made by a 3rd party Halla Portal reserves the right to request proof of ID from the credit cardholder as well as a signed authorization form.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
Amount that paid for any account can be refunded if the costumer didn’t finish his registration
Cancellation & Refund
The cancellation policies of each reservation made with Halla Portal will be available on the website prior confirming the booking and these policies are 100% accepted by the client when confirming them. All requests to modify and/or exonerate the already confirmed reservations are not guaranteed.
During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as Halla Portal are notified.
Any booking which offers free nights or early booking savings are liable to certain restrictions which we will inform you about as soon as Halla Portal are notified. Generally these restrictions are; No name changes and no extension or reduction of nights. If you have booked a stay that includes 1 night free and your client decides to cancel- The free night will not be refunded because this is free.
Any reservation, service or last minute product is 100% NON-REFUNDABLE regardless of the policy of individual cancellation published or not published.
Refunds will be done only through the Original Mode of Payment within 30 days within cancellation approval day
Kindly note the registration on website not free and every user had to pay 10000 USD for the lowest account and it can paid on three or four years and any deposit will be non-refundable once costumer register in his account
This Privacy and Cookie Policy (the "Policy") becomes effective for all users
We, Halla Portal. Operating through our flagship brand " Halla Portal ", a corporation incorporated under the laws of the UAE as the data processor ( "Halla Portal ", "We", Or "us "), explain in this Policy how we collect, process and/or use information that we receive via our website www.hallaportal.ae, emails we send, as amended from time to time. This Policy describes how Halla Portal collects, processes, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access, and correction of your personal information. For purposes of this Policy, personal information shall mean any information relating to an identified or identifiable natural person.
This Policy applies only to information we collect, process and use through the Platform. This Policy does not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us.
Information we collect
We collect information about you to provide our services. In order for us to best provide our services to you (and to help make it feasible for us to do so), it is essential that we are able to collect and use the information as described in this Policy. This means that the data collection is largely necessary for fulfilling the relationship we have with you, and where that is not the case, we have a legitimate interest in collecting the information described below.
Information you give us
When you fill out online forms, provide traveler or booking information, or provide us with other personal information actively, we collect that information for processing and use in accordance with this Policy. Halla Portal may change its offerings, products and features from time to time, the options you have to provide us with personal information also may change, but here are few illustrations through which we collect personal information as provided by you:
- When you register on our site
- When you create an account
- Signing up for email alerts
- Completing a form related to one of our products or services
- Uploading various documents required for identification
- Contacting us for technical support or customer service
Depending on how you interact with our Platform, the personal information we collect from you may vary. For example, to create an account we may ask only for an email address and password. In other circumstances, on signing up with us as an agent, we may ask you to provide other information, which may include your name, phone number, and/or postal address. We also collect and store certain information associated with actions you take. For example, when you perform a search on our site, we store such search information, information provided by you through online forms, IP addresses among others. We also store information about the bookings performed or offers availed, the time and duration of your activity on our Platform, and other information about your behavior on our Platform.
On our platform, when you set up an individual user account, you may create a profile (a "Profile") that will include personal information you provide. At your request, we will create your Profile with information we extract from details you have entered on the Platform. When you fill out and save your Profile, your saved Profile can be viewed only by authorized Halla Portal employees.
‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
Halla Portal will not pass any debit/credit card details to third parties’’
If you enter credit card information on the Platform in connection with a booking, that information is sent directly from your browser to the third-party service provider we use to manage credit card processing and we do not store it on our servers. The service provider is not permitted to use the information you provide except for the sole purpose of credit card processing on our behalf.
‘’The www.hallaportal.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
Information We Collect Automatically
When you use the Platform, your device is automatically providing information to us so that we can customize our response to you. The type of information we collect by automated means generally includes technical information about your computer, such as your IP address or other device identifier, the type of device you use, and operating system version. The information we collect also may include usage information and statistics about your interaction with the Platform. That information may include the URLs of our web pages that you visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, location data (if you have enabled access to your location on your mobile device), and other information about how you used the Platform.
Automated Means of Data Collection Include the Following
Cookies and Tracking Technologies.
Technologies such as cookies, locally shared objects (sometimes called "flash cookies"), mobile identifiers and similar technologies ("Cookies") are used by Halla Portal. We use Cookies to remember users’ settings as well as for authentication and analytics. These technologies may be used in analyzing trends, administering the Platform, tracking users’ movements around the Platform and to gather demographic information about our user base as a whole. You can control the use of Cookies at the individual browser level, but if you choose to disable Cookies, it may limit your use of certain features or functions on our website or service. For more information on Cookies, how we use them, the third parties we work with who use them, and how you can control them, please see the section entitled Cookie Policy.
Log File Information.
Log file information is automatically reported by your browser or mobile application each time you access a website on our Platform. For example, when you access our website, our servers automatically record certain information that your web browser sends when you visit any website. These server logs include information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, and pages viewed.
Device Information.
We collect information about the device you use to access the Platform, including type of device, operating system, settings, and unique device identifiers, and IP address. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. We collect the device type and any other information you choose to provide, such as username, geolocation, or email address. We also use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software records information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
How We Use Information/Purposes
We use the information we collect to provide our services. In order for us to best provide our services (and to help make it feasible for us to do so), it is essential that we are able to collect and use the information as described in this Policy. It is largely necessary for fulfilling the relationship we have with you, and, where that is not the case, we have a legitimate interest in using the information we collect, including personal information, for these purposes:
- To provide you with relevant content
- To customize and improve the features, performance, and support of the site
- For internal operations, including troubleshooting, data analysis, testing, research, and service improvement (this includes use of your IP address and mobile device information to help diagnose problems with our service and to administer the Platform)
- To communicate with you or initiate communication with you on behalf of third parties through your Halla Portal account or through other means such as email, telephone (including mobile phone), or postal mail, including through the use of contact information that you provide to us or (where it is lawful for us to do so)
- To analyses use of the Platform and improve the Platform
- To create aggregate statistical data that does not identify you individually (we use mobile device data and IP addresses to gather demographic information)
- For other purposes that you separately authorize as you interact with Halla Portal
When we collect any information that does not identify you as a specific natural person ("Non-Personal Information"), we are permitted to use and disclose this information for any purpose, notwithstanding anything to the contrary in this Policy, except where we are required to do otherwise by applicable law. If we combine any Non-Personal Information with your personal information (such as combining your ZIP code with your name), we will use and disclose such combined information as personal information in accordance with this policy. Similarly, if applicable law requires that we treat certain Non-Personal Information as personal information, we will use and disclose this information as personal information in accordance with this policy.
Other Important Privacy Information
If you wish to access, correct, update or request your personal information, you can do so at any time by contacting us using the contact details provided under "Contact Us" section on our site.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" Or "opt-out" link in the marketing emails we send you. If you are an unregistered user, or to opt-out of marketing you may contact us using the contact details provided under the "Contact Us".
Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
‘’www.hallaportal.ae” takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.hallaportal.ae) cannot guarantee the security of any information that is disclosed online’’
Choices Regarding Your Personal Information
In addition to your rights outlined above, if you are a registered user on our site, you can manage your account settings in the "Account Settings" page on the Platform where we provide you with the opportunity to 'opt-out' of having your personal information used for certain purposes.
We will send you notifications and if, and to the extent, you have opted-in to receive promotional communications, or other messages using the contact information (e.g., your email address, your mobile device identifier) you provided to us when you registered or when you requested information from us. You may opt-out of continuing to receive optional messages by following the instructions included in each message. Also, you can control most of the emails you receive from us by editing your email preferences within "My Account" settings on the site; provided you will need to separately opt-out of receiving our various emails by unsubscribing to each email that you have originally subscribed to. You can control the mobile push notifications within the "settings" section of the mobile app.
We will send you service-related announcements when we believe it is necessary to do so. In some cases, you can stop or limit the information we collect by automated means
How Long We Keep Your Personal Information
We keep your personal information only so long as we need it to provide the Platform to you and fulfill the purposes described in this Policy. This is also the case for anyone that we share your personal information with and who carries out services on our behalf. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements, we’ll either remove it from our systems or depersonalize it so that we can't identify you.
Security Safeguards
We employ physical, electronic, and managerial measures to safeguard the information we collect online. However, no company can fully eliminate security risks, so we cannot make guarantees about any part of our services. You are responsible for keeping your username and password secret. Once you have registered with us, we will never ask you for your password. Please create a unique password for your Halla Portal account and do not use it for any other web services or applications. Do not share your password with anyone else.
You May Reach Us Here
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at info@hallaportal.ae
Updates to Our Privacy Policy
We may revise this Policy from time to time by posting an updated version on the Platform. This version of the Policy will be effective for you as described at the beginning of the Policy. Further revisions of this Policy will become effective as follows: The revised Policy will be effective immediately for unregistered users and users registering accounts or otherwise acknowledging the Policy on or after the revision date. For other users who registered accounts before the revision date, it will also become effective immediately. However, they can object to the new Policy within thirty (30) days after the revision date. If we make a change that we believe materially reduces your rights or increases your responsibilities, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We may provide notice of changes in other circumstances as well. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Platform is subject to the most current effective version of this Policy.
Delivery & Receiving Service
Once customer finish his registration automatically will receive his confirmation e-mail on the e-mail he enter on registration form and customer service team will activated after they review his details and the payment and by that he will be received the service that he paid for the amount, If he was making booking through his account he will receive automatically the voucher “ confirmation “ for his booking and also the invoice and will be available in his account “ booking area “ and his e-mail keep it note that Account after Registration is Valid for Lifetime
Cancellation & Refund
The cancellation policies of each reservation made with Halla Portal will be available on the website prior confirming the booking and these policies are 100% accepted by the client when confirming them. All requests to modify and/or exonerate the already confirmed reservations are not guaranteed.
During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as Halla Portal are notified.
Any booking which offers free nights or early booking savings are liable to certain restrictions which we will inform you about as soon as Halla Portal are notified. Generally these restrictions are; No name changes and no extension or reduction of nights. If you have booked a stay that includes 1 night free and your client decides to cancel- The free night will not be refunded because this is free.
Any reservation, service or last minute product is 100% NON-REFUNDABLE regardless of the policy of individual cancellation published or not published.
Refunds will be done only through the Original Mode of Payment.
Kindly note the registration on website not free and every user had to pay 10000 USD for the lowest account and it can paid on three or four years and any deposit will be non-refundable once costumer register in his account